Purchases made between Friday 24th October 2025 and Sunday 7th December 2025 will have an extended returns period until Friday 9th January 2026. Purchases made from Monday 8th December 2025 are applicable to our standard return policy. Extended returns period excludes clearance styles and Friends of WoolOvers products. Normal exclusions and conditions apply.
All delivery times are estimated, Pure Collection cannot be held liable for any delays that may occur which are outside our control.
Your comfort matters to us. If you need to make a return:
Full-price items: Please register any returns within 28 days and return your item within this period.
Sale & Outlet: Notify within 14 days and return within an additional 14 days
Items can be exchanged or refunded, provided they are returned in their original condition.
*Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
Europe Standard - €7.95
Service: 6-12 business days from despatch
Delivery days: Monday - Friday
All our deliveries to Europe are tracked.
Europe Express - €13.95
Service: Up to 4 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Canada Standard - CA$17.95
Service: 8-12 business days from despatch
Delivery days: Monday - Friday
All our deliveries to Canada are tracked.
Canada Express - CA$22.95
Service: Up to 4 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
New Zealand Standard - £11.75
Service: 8-12 business days from despatch
Delivery days: Monday - Friday
All our deliveries to New Zealand are tracked.
New Zealand Express - NZ$19.95
Service: Up to 4 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Israel Standard - £11.95
Service: Service: 8-12 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Rest of the world Standard - £11.95
Service: 8-12 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Israel Express - 79.95 ILS
Service: Up to 4 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Rest of the world Express - £16.95
Service: Up to 4 business days from despatch
Delivery days: Monday - Friday
All our deliveries are tracked.
Our packages are nearly always beneath local taxation thresholds, but on rare occasions deliveries can be subject to duty and tax charges. Pure Collection are not liable for any such charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
All delivery times are estimated, Pure Collection cannot be held liable for any delays that may occur which are outside our control.