Delivery and Returns

Extended Christmas Returns

Purchases made between Monday 7th October 2024 and Friday 6th December 2024 will have an extended returns period until Friday 3rd January 2025. Purchases made from Saturday 7th December 2024 are applicable to our standard return policy. Extended returns period excludes clearance styles and Friends of WoolOvers products. Normal exclusions and conditions apply.

Delivery

Service: 6-12 business days from despatch

Delivery days: Monday - Friday

All our deliveries to Europe are tracked.

Service: Up to 4 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: 8-12 business days from despatch

Delivery days: Monday - Friday

All our deliveries to Canada are tracked.

Service: Up to 4 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: 8-12 business days from despatch

Delivery days: Monday - Friday

All our deliveries to New Zealand are tracked.

Service: Up to 4 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: Service: 8-12 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: 8-12 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: Up to 4 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Service: Up to 4 business days from despatch

Delivery days: Monday - Friday

All our deliveries are tracked.

Our packages are nearly always beneath local taxation thresholds, but on rare occasions deliveries can be subject to duty and tax charges. Pure Collection are not liable for any such charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

All delivery times are estimated, Pure Collection cannot be held liable for any delays that may occur which are outside our control.

Easy Returns